FAQs

Redcast Heritage Co. is a multi-brand menswear online store offering a carefully selected range of products of the best possible quality, strongly influenced by denim craftsmanship and vintage workwear. If you wish to learn more about our history, please click here.

All our brands have a common denominator when it comes to manufacturing their products: making garments using the best materials and artisan techniques available today. To do this, they use vintage looms and machinery as well as highly qualified craftsmen. All the garments and accessories we offer are taken to an extreme of quality and attention to detail that is difficult to encounter nowadays. You can learn about the history of each one of our brands by clicking on the brands menu in the top part of our website. In addition, in our blog we often provide further information on our brands and their production processes.

We don't. If you live in Madrid or you are on a trip to the city and would like to try a garment, we will be delighted to welcome you in our showroom with prior appointment. In our showroom you can try on and purchase right on site any of the products featured on our website. We are located on the very heart of Madrid.

We will provided you with our fully personalized service, so that we can devote to you all the time you need and answer your queries in the best way possible. We will also be delighted to share a coffe or a beer with you and talk about denim, workwear or any other topic.

You can make an appointment here.

Unfortunately, we do not accept telephone orders. All orders have to be placed online or in person in our Madrid showroom.

To stay abreast of our occasional discounts and sales, you can sign up to our newsletter. You can also follow us on social media, where we sporadically hold draws and feature special promotions. You can also visit our SALE selection.

If you need more info about a product, help in choosing the right size, or need contact us regarding an order, returns, exchanges, or any other question, please email us at [email protected] or fill in this contact form.

We will get back to you very soon. We currently offer support in the following languages: English and Spanish.

For Sales/Press related questions we kindly ask you to send us an email to [email protected] with your inquiry.

No. The only official Redcast Heritage website is www.redcastheritage.com. Any others are not affiliated with us. Please, do not trust any website that has our appearance but with a URL other than our own. We accept no responsibility for any damage associated with any products you purchase on third-party websites.

Shopping for someone else but not sure what to give them? Click here and choose one of our gift cards. Gift cards are delivered by email to you or directly to the person to whom it is going to be given. Gift Card credit never expires.

In our warehouse, we have access to disinfectant, hand sanitizer and soap, and we are extremely meticulous with personal hygiene.

All our denim is raw if by raw we understand that it has not been purposely worn in during manufacture. This means that it will wear down little by little as it is used. In our store, most of the denim we offer is unsanforized (namely, not pre-shrunk), some with a non-wash finish and others with a one-wash finish. We also have some sanforized denim garments (namely, pre-shrunk). To learn more about the types of denim, click here.

If you want to know more about how to wash denim, you can click here.

To choose the right size for you, we recommend that you look at the sizing chart for the product that interests you and compare the measurements with one of the garments in your wardrobe. To know how we measure our garments, click here. We carefully measure each garment, so our size charts are very precise. However, you should keep in mind that due to the artisan cutting and making of the products we sell, there may be small differences between units of the same product and size.

Please, join our waitlist (on the product page), and we will notify you as soon as we receive restock. If you prefer, drop us an email and we’ll tell you how likely and how quickly your size of the item you want will be restocked: [email protected]

If you want a chain stitching hemming service, we are sorry but unfortunately we don't offer it at the moment. Probably in the future :)

At this time we can only offer a hemming service with a vintage Brother lock stitch machine. The price is 8 euros.

If you are interested in this, please send us an email after placing an order and we will send you a payment request for the hemming service.

Of course, they are supplied to us directly by each brand. To ensure that a shop is an authorised stockist, it is always good practice to look at the stockists page on the brand’s official website.

Any obvious defects should be reported in writing within 5 days of receiving the order. We will be delighted to replace any item that is faulty upon reception, provided it is in stock. If it is not, we will refund you.

No warranty is offered when the damage or flaws are caused by inappropriate use or treatment of the item. This also applies to damage or flaws caused by wear and tear.

TAX-FREE: All purchases outside the European Union are VAT exempted. Outside the EU, the prices are automatically shown without the 21% VAT and tax will not be added at checkout.

CUSTOMS & DUTIES: Orders delivered to countries outside of the EU (including the UK) may have to go through custom clearance and it’s the customers own responsibility to pay the given taxes and duties. Redcast Heritage Co. shall not bear the cost of any taxes and duties applied in such cases. We have no influence on these charges and cannot tell you what the custom fees will be, as custom policies and import duties vary widely from country to country. For information regarding import fees and taxes, please, contact your local customs authority. We are not responsible for any delays in shipping caused by the customs authorities. Orders up to $800 enter duty-free into the United States and up to £135 into the UK.

Also note that transportation cost and custom clearance cost associated with a cancellation/refusal of a package will be deducted from the amount refunded to you.

Redcast Heritage Co. uses Secure Socket Layer (SSL) technology to encrypt and protect the data you send us over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to find out more information about the SSL digital certificate registration.

You will also notice that when you look at the URL at the top of the browser you will see that it begins with ‘https’ instead of ‘http’. This means that you are in secure mode.

We accept Paypal and all major credit or debit cards including Visa, MasterCard, Maestro and American Express. It is possible to pay choosing between 5 different currencies (EUR, USD, GBP, CAD, AUD and CHF) with no currency conversion fees applied from your bank.

All payments are secured via Stripe secure payment gateway. They handle the payment for us. We do not have access to your payment method or details other than the delivery address.

Yes, we ship worldwide. All our orders are shipped from Madrid, Spain.

Yes. For purchases from 100 euros for orders placed in Spain, from 150 euros for countries within the European Union and from 250 euros for the rest of the world. Click here to learn more about our shipping methods.

You will receive an email with shipping confirmation of your order and another one with the tracking number.

Once you’ve completed your purchase, we’ll send you an email confirmation with the purchase information. You have 60 minutes after completing your order in which to cancel it by sending us an email at [email protected].

As we process orders immediately, you may not be able to cancel your order after the time limit indicated. Therefore, if you no longer want the product/s, please wait until you have received the order shipment and then follow our Return Instructions to return the product/s.

If you wish to exchange the size, write to us at [email protected] indicating your order number, the item you wish to exchange and the new size. If we have the new size in stock, we will send it free of charge if the item value is €100 or more (for orders from the EU) / €200 or more (for orders from outside the EU). More information on size exchanges here.

Write to us at [email protected] indicating your order number and the item you wish to return. More information on returns here.

Please, contact our customer care service by writing an email to [email protected] and explain the error. We will do everything in our power to resolve your problem in a timely manner.