SHIPPING

All orders will be shipped from Madrid (Spain) on working days (Monday to Friday). We will dispatch your order on the same day it is placed or on the next working day.

Below you can check the shipping conditions according to your delivery zone:

Spain

Order Value	UPS 24h (Business Hours)
Over €100	FREE
Under €100	€6

European Union

Order Value	UPS Standard 48-72h (Business Hours)	UPS Express 24h (Business Hours)
Over €150	FREE	€4
Under €150	€14	€18

United Kingdom

Order Value	UPS Standard (4-6 Business Days)	UPS Express 24-48h (Business Hours)
Over €150 (or the equivalent in GBP)	FREE	€6
Under €150 (or the equivalent in GBP)	€14	€20

Please note that due to Brexit you will need to pay British customs taxes on all orders over £135

Rest of the World

Order Value	UPS Express 24-72h (Business Hours)	DHL Express 24-72h (Business Hours)
Over €250 (or the equivalent in your currency)	FREE	€4
Under €250 (or the equivalent in your currency)	€25	€29

*Depending on the country, delivery times may vary. This information will be provided more precisely at checkout, where in some cases you may also choose your preferred shipping company (UPS / DHL).

*DHL Express option is only available for shipments to Australia, Canada, Norway and Switzerland.

*Please note that our worldwide delivery terms exclude Russia. For international shipments to addresses within Russia, the minimum order to get free shipping is 300€.

** IMPORTANT INFO for NON-EU CUSTOMERS **

- TAX-FREE: The prices are automatically shown FREE of tax for buyers from outside the EU and tax will not be added at checkout.

- CUSTOMS & DUTIES: Orders delivered to countries outside of the EU (including the UK) may have to go through custom clearance and it’s the customers own responsibility to pay the given taxes and duties. Redcast Heritage Co. shall not bear the cost of any taxes and duties applied in such cases. We have no influence on these charges and cannot tell you what the custom fees will be, as custom policies and import duties vary widely from country to country. For information regarding import fees and taxes, please, contact your local customs authority. We are not responsible for any delays in shipping caused by the customs authorities. Orders up to $800 enter duty-free into the United States and up to £135 into the UK.

Also note that transportation cost and custom clearance cost associated with a cancellation/refusal of a package will be deducted from the amount refunded to you.

If you have any queries, you can write to us at [email protected]

Bank holidays 2023

Here you can find our list of 2023 bank holidays. Please note that no orders will be prepared or shipped on these days, hence the preparation and delivery will be arranged on the following working day. We apologise in advance for any inconvenience caused.

January: 6th

March: 20th

April: 6th and 7th

May: 1st, 2nd and 15th

August: 15th

October: 12th

November: 1st and 9th

December: 6th, 8th and 25th

Can I cancel my order after I've placed it?

Once you’ve completed your purchase, we’ll send you an email confirmation with the purchase information. You have 60 minutes after completing your order in which to cancel it by sending us an email at [email protected].

As we process orders immediately, you may not be able to cancel your order after the time limit indicated. Therefore, if you no longer want the product/s, please wait until you have received the order shipment and then follow our Return Instructions to return the product/s.

What happens if my order is Lost or Undelivered?

In the event that a shipping carrier loses your package, we will do our best to help each case.

If the final status of your tracking number is Undelivered and the shipping carrier is unable to locate your package after their investigation, we will replace the item if it is in stock. If it is out of stock, we will issue a refund back to the original form of payment.

However, if the status of your tracking number is “Delivered” and you physically did not receive the package (ie. it gets stolen off your front porch), we are not liable and we will NOT replace or refund the item(s) under any circumstance. We are happy to require a Signature for your package at your request, please specify this in the Special Instructions box at the Cart to request one and we will email you a quote for this additional service.

ESTIMATED DELIVERY TIMES*

London: 24h

Los Angeles: 48h

New York: 24h

Vancouver: 48h

Berlin: 24h

Tokyo: 72h

Singapore: 48h

Paris: 24h

Copenhagen: 24h

Zurich: 24h

Melbourn: 72h

Stockholm: 24h

*At Redcast Heritage, we pride ourselves on our fast and reliable shipping. However, we want to remind our customers that delivery times are only estimated and can be subject to delays beyond our control. Factors such as inclement weather, custom clearance, national festivities or unforeseen circumstances may affect the delivery schedule.